Frequently Asked Questions
Everything you need to know about professional-grade kitchen equipment.
Do you offer shipping to residential addresses?
Yes, we ship to both commercial and residential addresses. Please note that residential deliveries involving heavy equipment may incur a lift-gate fee if a loading dock is not available.
What is your return policy for commercial equipment?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that some large equipment may be subject to a restocking fee and return shipping costs.
Does the equipment come with a manufacturer warranty?
Most of our professional products include a manufacturer warranty. However, please be aware that some commercial warranties are voided if the equipment is installed in a residential home.
How can I track my freight shipment?
Once your order ships, you will receive an email with the carrier's information and a tracking number. For freight orders, the carrier will typically call you to schedule a delivery window.
Do you offer bulk discounts for full kitchen fit-outs?
Yes, we provide competitive custom quotes for large volume orders and complete restaurant openings. Please contact our sales team directly for specialized pricing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through third-party partners to help you manage your business cash flow.